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Privacy Policy for Indonesia Accounts

We collect only the details needed to run your account, confirm payments through DANA, OVO, GoPay, or QRIS, and answer privacy requests.

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afabola Privacy Policy for Indonesia Accounts
CONTACT CHANNELS

Where To Reach Us

For privacy requests, we answer through live chat, email, and WhatsApp during 09:00-21:00 WIB. Send your registered email, account ID, and the request you want handled so we can locate the right record faster. If your request involves a payment record from DANA, OVO, GoPay, or QRIS, include the date and approximate amount to help us check the match. That small check keeps the answer tied to your own profile instead of a wrong file.

Team online

Live Chat

Open live chat and send your registered email, account ID, and the privacy request. We answer daily from 09:00-21:00 WIB, and we use that thread to confirm your record before any change.

Email

Use email when you want a written trail. Include the date, the record type, and whether your request is about access, correction, or deletion; we reply in the same thread after we verify your profile.

WhatsApp

WhatsApp works well for a quick check on payment-linked records from DANA, OVO, GoPay, or QRIS. Send only the details needed, and we will tell you what we can process under local law.

HANDLING PRACTICES

How We Handle Your Data

We keep privacy handling practical: only staff who need access can see account records, cookies are used for session control and language settings, and withdrawal checks are matched to the details you…

Account Records

We keep the profile details you submit, plus login times and basic device data, so we can secure access and answer privacy requests tied to the right account. You can ask us to correct them when they change.

Cookies

Our cookies support session control, language choice, and return visits on phone or desktop. They help us remember that you already logged in, but they do not replace the account checks we use for privacy requests.

Payment References

When you use DANA, OVO, GoPay, or QRIS, we retain the reference number and status needed to reconcile the payment with your account. That record helps us resolve mismatches without keeping extra banking details.

Security Checks

If you ask to change an email, phone number, or withdrawal detail, we verify the account first. That check protects you from unauthorised edits and gives us a clean trail of what changed and when.

Retention Window

We keep privacy records only for as long as we need them for operations, dispute handling, and local law. When the retention period ends, we remove or anonymise the record according to the rule that applies.

Your Requests

You can request access, correction, or deletion by contacting us through the channels below. Add your registered email and account ID so we can find the right file and answer in the same thread.

Privacy Questions You May Ask

These questions cover the data we collect, how long we keep it, and how you can reach us. If you need a correction, deletion request, or a copy of the records attached to your account, start with the contact channel below and include your account ID. We keep the answers practical so you know what happens to your data before you open your account.

We collect the details you submit for registration, plus device and session data, so we can open the account, stop duplicate access, and respond to privacy requests. If you update your profile, we keep the latest version.

Yes, we keep the transaction reference, status, and timestamp needed to match the transfer to your account. We do not need extra bank-style details for privacy handling unless a dispute needs a clearer audit trail.

Send a message through live chat, email, or WhatsApp with your registered email, account ID, and the field you want changed. We verify the account first, then update the record or explain why we cannot.

The retention period depends on the record type and any rule that applies in Indonesia or another permitted region. When we no longer need the file, we delete or anonymise it after the required review.

No. Our cookies are used for session control, language choice, and device recognition. They help the site remember your login state, but they are not meant to store the content of your private messages.

Our support team handles privacy access requests during the listed hours. If your request involves a payment record, include the date and method so we can find it faster and reply in the same conversation.

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